FAQ
Frequently Asked Questions
Are your products authentic?
Yes. Authenticity is a priority at OverseasImports. We source our products through trusted suppliers and carefully curate the brands and products we offer.
Where do you ship?
We offer worldwide shipping, with availability depending on the destination and product.
How long will my order take?
Most orders are delivered within 2–3 weeks for most countries. Delivery times can vary depending on your destination, customs clearance, and the shipping carrier.
Do you offer pre-orders?
Yes. Some of our curated products and exclusive bundles are available through pre-order. This allows us to secure your selected products before they are shipped to you.
When will my pre-order be shipped?
Once your order is secured and the products have been received from our warehouse in South Korea, your order will be prepared and dispatched. You'll receive tracking information once your order ships.
Can I cancel or change my order?
Because many of our products are specially sourced for individual orders, changes or cancellations may not be possible once an order has been placed or processing has begun. Please contact us as soon as possible if you need assistance.
Do you accept returns?
We do not accept returns or exchanges.
Orders are shipped directly from our warehouse in South Korea. Due to the international nature of our fulfillment process and the hygiene requirements surrounding skincare and beauty products, all sales are final.
Please carefully review your order before completing your purchase.
If your order arrives damaged, incorrect, or with an issue, please contact us as soon as possible with your order details and clear photos so our team can review the matter and assist you.
What happens if my package is delayed?
International delivery times can be affected by customs clearance, local carriers, weather, or other circumstances outside our control. Most orders arrive within 2–3 weeks, but occasional delays may occur.
How can I track my order?
Once your order has been dispatched from our South Korean warehouse, you'll receive tracking information by email.you can also use our Track Your Order page.
Can I request a specific product?
Absolutely. If you're looking for a particular K-beauty product or fragrance that isn't currently listed, contact us. We may be able to source it for you.
Do you offer skincare recommendations?
Yes. If you're unsure which products or curated bundle are right for you, contact us with your skin concerns and preferences. We'll help you find an option suited to your needs.
How can I contact OverseasImports?
You can reach us through our Contact Us page for product questions, order assistance, sourcing requests, or general inquiries.
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OverseasImports
Carefully curated beauty. Sourced with intention. Delivered worldwide.